Advanced Markets:

Bermuda: Complaints Handling Procedure

We have adopted the Complaints Handling Procedure in order to ensure effective, fair and transparent procedures for handling the complaints received from our clients.

A complaint is a statement of dissatisfaction addressed to the Company by a natural or legal person relating to an investment service provided by Advanced Markets (Bermuda) Limited (the “Company”). A complainant is any person, natural or legal person who is presumed to be eligible to have a complaint considered by the Company and who has already lodged a complaint.

The complaints must be directed by the complainant to the Company’s Compliance Department by filling out the relevant form listed in this procedure and submited to the Company via the following methods:

a. By email:

b. By post at our address

In case we receive a notice through the line of communication established by us to receive complaints, but which does not fall within the definition of ‘complaint’ above and can be characterized as an enquiry; this shall be categorized as an enquiry rather than a complaint and will be forwarded to the relevant department to be handled accordingly. The complainant maintains the right to request for the re-classification of his enquiry as a complaint.


1. Submission of Complaint
A Client can file a complaint by contacting us at providing at a minimum the below listed information:

  • the identity of the complainant who filed the complaint or grievance
  • the identity of the employee that undertook to provide the service to the complainant
  • the department to which the relevant employee relates to
  • the date of receipt of the complaint or grievance
  • the details of the complaint or grievance – full description
  • the extent in financial terms of the potential loss that the complainant claims has suffered
  • the date and in summary, the content of the reply of the Company to the said complaint or grievance

2. Acknowledgement of Complaint
We will acknowledge your complaint within 7 days from the receipt. Once we acknowledge receipt of your complaint, we will review it carefully and will try to resolve it without undue delay. One of our officers may contact you directly (including communication by email or phone) in order to obtain further clarifications and information relating to your complaint. We shall need your cooperation in order to handle your complaint.

3. Investigation of Complaint
We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within 2 months from the date you have submitted your complaint to us. During the investigation process we will keep you updated of the handling process of your complaint.

We will require your full cooperation in order to expedite the investigation and possible resolution of your complaint. In the event that your complaint requires further investigation and we cannot resolve it within 2 months, we will issue a response indicating the causes of the delay and when the Company’s investigation is likely to be completed. In any event, we shall provide you with the outcome of our investigation no later than 3 months from the issuing of the response of delay, depending on the complexity of the case and your cooperation.

4. Resolution
When we reach our final decision we will inform you without delay and we will provide you with an explanation of our position and propose remedial measures (if applicable).

If you are still not satisfied with our final decision you may maintain your complaint by contacting, after we have provided you with our final decision, the Financial Ombudsman Service of Bermuda:

The contact details of the Financial Ombudsman are the following:

  • Suite 102
  • 14 Dundonald Street West
  • Hamilton, HM 09 Bermuda
  • Tel: (441) 296-6541
  • Fax: (441) 296-7734
  • [email protected]

In the unlikely event that the Company was unable to provide you with a final response within the 3 months time period specified above you may again contact the office of the Financial Ombudsman of the Bermuda after the date when we ought to have provided you with our final decision.

It is understood that your right to take legal action remains unaffected by the existence or use of any complaint’s procedures referred to above.

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CFDs are complex instruments and involve a high risk of losing money rapidly due to leverage. 78.38% of retail investor accounts lose money when trading CFDs with Advanced Markets (Bermuda) Ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

© This website is owned by Advanced Markets LLC and operated by subsidiaries within the Advanced Markets group of companies. All rights reserved.

Advanced Markets LLC is incorporated in the United States under registration number L08000063350 with registered office at 11325 Community House Road, Suite 425, Charlotte, North Caroline, 28277. For information, please contact us here.

Advanced Markets (Bermuda) Ltd. is an exempted company limited by shares incorporated under the laws of Bermuda with registration number 56562 and with registered office at Clarendon House, 2 Church Street, Hamilton HM 11, Bermuda. In light of amendments to the Investment Business Act 2003 of Bermuda which came into force in July 2022, Advanced Markets (Bermuda) Ltd. has applied to the Bermuda Monetary Authority for an investment business license in respect of its products and services.

RISK WARNING: Please be aware that leveraged off-exchange trading of Foreign Exchange (FX) and Contracts for Differences (CFDs) carries a significant degree of risk and may not be suitable for many investors. Please ensure you fully understand the risks involved and carefully consider your financial situation and trading experience before trading, and seek independent advice if necessary.

DISCLAIMER: Any opinions, news, research, analysis, prices, or other information contained on this website is provided as general market commentary, and does not constitute investment advice. We will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.

The English version of the website is the official version. No liability is assumed by Advanced Markets for any errors, omissions, or ambiguities in the translated versions of the website. Any discrepancies or differences created in the translation of the website are not binding and have no legal effect. If questions arise related to the accuracy of the information contained in the translated website, please refer to the English version. If you would like to report a translation error or inaccuracy, we encourage you to please contact us.

THIRD PARTY LINKS: Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. We neither endorse nor guarantee offerings of the third-party providers, nor we are responsible for the security, content or availability of third-party sites, their partners or advertisers. The content on this website is subject to change at any time without notice, and is provided for the sole purpose of assisting traders to make independent investment decisions. We have taken reasonable measures to ensure the accuracy of the information on the website, however, we will not guarantee its accuracy, and will not accept liability for any loss or damage which may arise directly or indirectly from the content or your inability to access the website, for any delay in or failure of the transmission or the receipt of any instruction or notifications sent through this website. Apple, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Portions of this website are reproduced from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

The products and services offered by Advanced Markets (Bermuda) Ltd are not intended for residents of Afghanistan, Albania, Australia, Barbados, Belarus, Bermuda, Burkina Faso, Burundi, Canada, Cayman Islands, Dem. Rep. of Congo, European Union, Gaza Strip, Gibraltar, Haiti, Iran, Jamaica, Japan, Libya, Mali, Myanmar, Mozambique, New Zealand, N. Korea, Panama, Philippines, Palestine (West Bank), Russian Federation, Singapore, Somalia, South Sudan, Sudan, Syria, Tanzania, Uganda, Ukraine, United Kingdom, United States, US Virgin Islands, Vanuatu, Venezuela, Western Sahara, Yemen, Zimbabwe, or to any person in any country or jurisdiction where the offer of such products and services would be contrary to local law or regulation. This list is not exhaustive and is subject to change. Please contact us directly for more information.

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You are now leaving the website of Advanced Markets (Bermuda) Ltd and are being connected with the website of Advanced Markets Ltd. If you have any questions about the products and services offered on the noted website, please contact Advanced Markets Ltd directly. If you want to remain on the website of Advanced Markets (Bermuda) Ltd, select the CANCEL button.

In order to open an account with Advanced Markets (UK) Ltd, the prospective client may qualify as a ‘Professional client’ or as an ‘Eligible Counterparty,’ as defined by Section 3.5 and 3.6 of the UK’s Financial Conduct Authority’s (FCA) Conduct of Business Sourcebook, respectively. Clients will be required to represent that they are acting for their own account and shall at all times qualify notwithstanding any subsequent determination to the contrary as a “Professional” or “Eligible Counterparty” client, the prospective client is required to supply the appropriate proofs. For more information regarding the qualification standards, please contact us.”